Last Updated: May 7, 2026
This Privacy Policy explains how Chef Ami Inc. ("Chef Ami," "we," "us," or "our") collects, uses, protects, retains, and discloses personal information when you use our website, Chefami.com, create an account, purchase our meal-kit products, communicate with us, or otherwise use our related services. This Privacy Policy is intended for Chef Ami's Florida operations and customers.
1. Information We Collect
We collect personal information that you provide directly to us, information generated through your use of our website and services, and information collected through cookies, analytics tools, and similar technologies.
1.1. Account, Order, and Delivery Information
Because users are required to create an account to use our services, we may collect information such as:
- name;
- email address;
- telephone number;
- physical delivery address;
- account login information;
- order history;
- delivery instructions;
- customer service requests; and
- other information you choose to provide when creating or managing your account or placing an order.
1.2. Payment Information
We collect or process payment-related information necessary to complete your transactions. Payments are processed through Stripe. Chef Ami does not store your full credit card number on our servers.
1.3. Communications Information
If you contact us by email, phone, SMS/text message, website forms, or other communication channels, we may collect the content of your communications, your contact information, and related records necessary to respond to you, provide customer service, manage orders, or maintain business records.
1.4. Automated, Analytics, and Tracking Information
When you use our website, we and our service providers may collect information automatically, including:
- IP address;
- browser type;
- device and operating system information;
- pages viewed;
- links clicked;
- interaction data;
- referral information;
- approximate location derived from IP address; and
- information collected through cookies, analytics tools, marketing pixels, and similar technologies.
2. How We Use Personal Information
We may use personal information for the following business and operational purposes:
- to create, maintain, and manage customer accounts;
- to process and fulfill meal-kit orders;
- to coordinate deliveries and delivery routing;
- to process payments and related transactions;
- to communicate with you about orders, delivery status, account activity, customer service matters, and other service-related issues;
- to respond to questions, requests, complaints, or support inquiries;
- to send promotional emails, special offers, or other marketing communications where permitted and consistent with your communication preferences;
- to send SMS/text messages in accordance with your consent and the SMS/Text Messaging Policy below;
- to analyze website traffic, customer interactions, and service performance;
- to improve our website, products, services, customer experience, and business operations;
- to detect, prevent, and address fraud, security incidents, technical issues, or misuse of our services;
- to maintain business, accounting, tax, legal, and compliance records; and
- to comply with applicable legal obligations or respond to lawful requests.
3. How We Share Personal Information
We do not sell personal information for money. We share personal information only as needed to operate our business, provide our services, communicate with customers, conduct marketing activities, protect our rights, and comply with legal obligations. We may share personal information with the following categories of service providers and business partners:
3.1. Payment Processors
We use Stripe to process customer payments. Stripe may receive payment card information, billing details, transaction information, contact information, and related payment data necessary to process transactions, prevent fraud, and maintain payment records.
3.2. Marketing and Email Communications Providers
We use Klaviyo to manage and distribute email marketing campaigns and related communications. Depending on how you interact with Chef Ami, Klaviyo may receive contact information, email preferences, subscription status, email engagement data, and other information used to manage our email communications.
3.3. Analytics and Advertising Partners
We use analytics tools and marketing pixels, including tools such as Meta/Facebook technologies, to understand website performance, measure marketing effectiveness, and deliver or support targeted advertising. These tools may collect or receive website interaction data, device information, cookie identifiers, IP address, and similar online activity information.
3.4. Delivery and Routing Operations
Chef Ami handles deliveries in-house, but we use WorkWave to manage and optimize delivery routes. We may share delivery-related information, such as your name, delivery address, contact information, order-related delivery details, and delivery instructions, with WorkWave for this operational purpose.
3.5. Communications Providers
We use RingCentral to manage customer service phone calls and SMS/text message communications. RingCentral may process contact information, phone numbers, call information, SMS/text message content, communication logs, and related records necessary to provide these communication services.
3.6. Legal, Compliance, and Protection Purposes
We may disclose personal information if required by law, regulation, legal process, subpoena, court order, or governmental request, or when we believe disclosure is appropriate to protect the rights, property, safety, or security of Chef Ami, our customers, our personnel, or others.
4. Cookies, Analytics, and Tracking Technologies
Chef Ami and our service providers may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to operate our website, understand how visitors use our website, improve website functionality, measure marketing performance, and support advertising or retargeting.
These technologies may be used for purposes such as:
- keeping the website functioning properly;
- remembering preferences or settings;
- understanding website traffic and customer interactions;
- measuring the effectiveness of emails, advertisements, or campaigns;
- identifying pages viewed, links clicked, and other website interactions; and
- delivering or supporting advertising for Chef Ami products and services.
You may be able to manage cookies through your browser settings. If you disable or block cookies, some website features may not function properly. You may also be able to manage certain advertising preferences through the settings offered by advertising platforms or your device.
5. Email Marketing
If you receive promotional emails from Chef Ami, you may opt out at any time by clicking the “unsubscribe” link included in the promotional email. We may continue to send non-promotional, service-related communications, such as order confirmations, delivery notices, account notices, customer service responses, or legally required notices.
6. SMS/Text Messaging Policy
Chef Ami may send SMS/text messages through RingCentral.
6.1. Transactional Text Messages
We may send transactional or service-related text messages about your account, orders, deliveries, customer service requests, or other service-related matters. These messages may include order updates, delivery notifications, account-related notices, or responses to inquiries.
6.2. Promotional Text Messages
If you provide your phone number and separately opt in to receive promotional text messages, you consent to receive marketing or promotional SMS/text messages from Chef Ami. Promotional messages may include offers, discounts, reminders, announcements, or other marketing communications. Consent to receive promotional text messages is not required to purchase products or services from Chef Ami.
6.3. Message Frequency, Rates, and Opt-Out
Message frequency may vary. Message and data rates may apply. You may opt out of receiving SMS/text messages at any time by replying “STOP” to any text message you receive from us. For help, you may reply “HELP” or contact us using the information in the “Contact Us” section below.
After you opt out, we may send a confirmation message confirming your opt-out. We may also continue to send communications where permitted or required by law, including communications necessary to complete a transaction or respond to a request you initiated.
6.4. Mobile Information and SMS Consent Data
We value your mobile privacy. Mobile information and text messaging originator opt-in data will not be shared with or sold to third parties for their own marketing or promotional purposes.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include use of SSL/TLS encryption to help protect information transmitted to and from our website. No method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security. If a data security incident triggers a notification obligation under the Florida Information Protection Act of 2014 or other applicable Florida law, we will provide notices as required by law.
8. Data Retention
Chef Ami retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, provide our services, maintain customer accounts, complete transactions, communicate with customers, support marketing preferences, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it is used. For example:
- account information may be retained while your account remains active and for a reasonable period thereafter;
- order, delivery, payment, accounting, and tax records may be retained as needed for business, accounting, legal, or compliance purposes;
- marketing contact information may be retained until you unsubscribe, opt out, request deletion, or the information is no longer needed for our marketing purposes;
- SMS consent and opt-out records may be retained as needed to document consent, manage communication preferences, and comply with applicable obligations;
- customer service communications may be retained as needed to respond to inquiries, maintain service records, or resolve disputes; and
- website analytics and advertising data may be retained according to our operational needs and the settings or retention practices of the relevant service providers.
If you request deletion of your information, we will review and respond to your request, subject to our need to retain certain information for legal, tax, accounting, security, fraud prevention, dispute resolution, transactional, or other legitimate business purposes.
9. Managing Your Information and Communication Preferences
You may update certain account information, such as your delivery address, payment methods, and account details, by logging into your Chef Ami account dashboard. You may also contact us to request assistance with account updates, communication preferences, or deletion requests. We may need to verify your identity or account authority before processing certain requests.
You may manage marketing communications as follows:
- Email Marketing: You may opt out of promotional emails by clicking the unsubscribe link in the email.
- SMS/Text Messages: You may opt out of text messages by replying “STOP” to a text message from us.
- Account and Service Communications: Even if you opt out of promotional communications, we may still send service-related communications, such as order, delivery, account, customer service, legal, or transactional notices.
10. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information from our records.
11. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, platforms, or services that are not operated by Chef Ami. We are not responsible for the privacy practices, content, or security of those third-party websites or services. If you interact with third-party websites or services, their privacy policies and terms will apply.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Your continued use of our website or services after an updated Privacy Policy is posted means that the updated Privacy Policy applies to your use of our website and services going forward.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Chef Ami handles personal information, please contact us at:
- Email: service@chefami.com
- Phone: +1 352-363-1108
- Mailing Address: 3315 N Main Terrace, Gainesville, FL 32609